Refund policy

Team Apex Gaming - Return & Exchange Policy

We maintain a strict quality control process for our limited merchandise drops. Returns are handled strictly under the following operational guidelines:

1. The 3-Day Window & Eligibility

  • Timeframe: Return requests must be initiated within exactly 3 days of the verified delivery date provided by our courier partner. Any requests made after 3 days will be automatically rejected.

  • Condition: The jersey must be completely unworn, unwashed, unaltered, and in its original packaging with all custom tags intact.

2. Mandatory Unboxing Video Requirement (Defects Only)

We only accept returns for items that arrive defective, damaged, or incorrect right out of the box. To claim a defect:

  • The Evidence: You must provide a continuous, unedited unboxing video starting from the sealed poly-mailer bag showing the shipping label, all the way through the physical unpacking, ending with clear, close-up shots of the specific defect.

  • Note: Videos that show a bag that has already been cut open or tampered with before filming will not be accepted under any circumstances.

3. How to Start a Return

To initiate a claim, email support@teamapex.gg within the 3-day window. You must include:

  1. Your Order Number (e.g., #1001)

  2. Your email address/Phone number used to make the order.
  3. Proof of purchase, UPI Transaction, Card debit transaction screenshot.

  4. The mandatory unboxing video file or a secure drive link.

If your claim is evaluated and approved, our team will provide a return shipping label along with specific instructions on how to ship the package back to our fulfillment hub. Items sent back to us without prior email approval will be rejected.

4. Non-Returnable cases:

We do not accept returns or exchanges for:

  • "Change of mind" requests or incorrect size selection by the buyer.

  • No unpacking video provided.

  • Items purchased during specific promotional sale events.

  • Jerseys that have been personalized or customized with custom gamertags/names.

5. Refunds & Timeline

Once your return is received and physically inspected at our facility, we will notify you of the final approval or rejection. If approved, the refund will be automatically processed back to your original payment method within 5-7 business days. Please allow additional processing time for your banking institution to credit the funds.

6. Final Discretion & Right to Reject

To protect our operations and community from fraudulent claims, Team Apex Gaming reserves the right to reject any return or refund request if the provided unboxing video is incomplete, edited, tampered with, or fails to conclusively prove a manufacturing defect. The final decision to approve, deny, or offer an alternative resolution for any return or exchange request rests solely with the management of Team Apex Gaming.